Shipping Policy
We want you to know exactly what to expect when placing an order. This page explains our processing times, estimated shipping times, tracking, address requirements, and CandyZa Insurance coverage.
Order processing
Processing is the time it takes us to verify, prepare, pack, and hand your order to the carrier. Processing happens before your package begins transit and is separate from the carrier's estimated shipping time.
- Standard processing: Orders are processed within 1–2 business days.
- High-volume processing: During high-volume periods, including promotions, new drops, holidays, or unusually high order volume, processing may take 3–4 business days.
- Business days are Monday through Friday, excluding U.S. holidays.
- Weekends do not count as processing days.
Business hours & order cut-off
- Our daily order cut-off is 3:00 PM PDT.
- Orders placed after 3:00 PM PDT will begin processing the following business day.
- We are closed on weekends and do not process or ship orders on Saturdays or Sundays.
- Orders placed after 3:00 PM on Friday, or anytime Saturday or Sunday, will begin processing on the following business day.
- We do not ship on U.S. federal holidays or days the carrier is closed.
Shipping methods & transit times
All orders ship from California. Processing time and carrier transit time are separate. Transit estimates begin only after your order has completed processing and has been accepted by the carrier.
| Method | Estimated transit time |
|---|---|
| Standard Shipping | 5–8 business days after shipping |
| USPS Ground Advantage | 3–5 business days after shipping |
| USPS Priority Mail | 2–3 business days after shipping |
Shipping estimates are not guaranteed delivery dates. Selecting a faster shipping method does not shorten our processing time. Carrier delays may occur because of weather, holidays, high shipping volume, transportation disruptions, operational delays, or other circumstances outside of our control.
Tracking your order
- Tracking information is emailed once your order has been fulfilled and a shipping label has been created.
- Please allow time for the carrier to accept and scan your package before tracking begins to update.
- Tracking may occasionally remain unchanged for several days while a package is moving through the carrier's network.
- Once your package has been accepted by the carrier, transportation, scanning, handling, and final delivery are handled by the carrier.
Shipping address accuracy
Please make sure your shipping address is complete and accurate before placing your order. This includes your street address, apartment, suite or unit number, city, state, and ZIP code.
Customers are responsible for the shipping information submitted at checkout. CandyZaExpress is not responsible for packages that cannot be delivered, are misdelivered, or are returned because of an incorrect, incomplete, or insufficient address provided by the customer.
If you notice an address error, contact us as soon as possible at support@candyzaexpress.com. We may be able to correct the address before the shipping label is created, but address changes cannot be guaranteed once an order has been processed or transferred to the carrier.
Shipping Insurance
Shipping Insurance is optional package protection available at checkout. It provides additional protection for eligible shipping issues after your order has been transferred to the carrier.
Depending on the circumstances of the claim, eligible issues may include:
- Packages lost in transit
- Packages delivered to the wrong address by the carrier
- Packages marked as delivered but not received
- Packages stolen after delivery
- Packages damaged during transit
Claims may require supporting documentation, including your order number, tracking information, a description of the issue, and clear photos or video when applicable.
Shipping Insurance does not cover delivery problems caused by an incorrect, incomplete, or insufficient shipping address provided by the customer.
Delivered, missing, or stolen package claims
If the carrier marks your package as delivered but you cannot locate it, or if the package is believed to have been stolen after delivery, a CandyZa Insurance claim must be submitted within 7 days of the carrier-marked delivery date.
Claims submitted more than 7 days after the delivery date are invalid and are not eligible for a refund or replacement under CandyZa Insurance.
Lost-in-transit claims
A package is considered lost in transit when it has not been marked as delivered and 5 business days have passed since the last carrier tracking update .
Once the package meets this requirement, a Shipping Insurance claim may be submitted.
Lost-in-transit claims must be filed within 15 days of the last tracking update. Claims submitted after this 15-day claim window are invalid and are not eligible for a refund or replacement under Shipping Insurance.
Orders without Shipping Insurance
Shipping Insurance is optional. If Shipping Insurance was not added to an order, the order is not covered under the Shipping Insurance claim program for eligible lost, stolen, misdelivered, marked-delivered-but-not-received, or transit-damaged package claims.
Shipping charges
Shipping charges are non-refundable. Shipping fees pay for the shipping service and label used to send your order.
Carrier delays or changes to an estimated delivery date do not make the original shipping charge refundable.
Where we ship
We ship to eligible locations within the United States. Shipping availability may be restricted based on applicable state or local requirements.
We do not ship to: Alaska, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Minnesota, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, and Washington. Please review our Compliance & Legal page for additional information.
Questions about an order?
Email support@candyzaexpress.com.