Order FAQ

Orders are typically processed within 1–2 business days. During high-volume periods, processing may take 3–4 business days. Once your order has been fulfilled and shipped, you will automatically receive an email confirmation with your tracking information

Standard 5–8 business days
USPS Ground Advantage 3–5 business days
USPS Priority Mail 2–3 business days, after processing.

Yes—customers receive an email with tracking once the order has been fulfilled.

USPS can occasionally miss an initial or in-transit scan and tracking may update later.

A package is considered lost when it hasn't been marked delivered and 5 business days have passed since the last tracking update.

CandyZa Insurance is optional package protection available for your order. It provides protection for eligible packages that are lost in transit, damaged during shipping, or marked as delivered but cannot be located.

For packages that are marked delivered but not received, a claim must be filed within 7 days of the delivery date.

For packages lost in transit, the package is considered lost when it has not been marked as delivered and 5 business days have passed since the last tracking update. Lost-package claims must be filed within 15 days of the last tracking update.

CandyZa Insurance does not cover packages that cannot be delivered because an incorrect or incomplete shipping address was provided by the customer, ordinary shipping delays, returns, or dissatisfaction with the product itself.

All claims are subject to review and approval. Supporting documentation, such as tracking information or photos of damaged packaging/products, may be required.

If you purchased CandyZa Insurance with your order and your package is lost in transit, damaged during shipping, or marked as delivered but cannot be located, please contact our customer service team to file a claim.

Please provide your order number, tracking number, and a brief description of the issue. Photos may also be required for damaged-package claims.

Claims for packages marked as delivered but not received must be filed within 7 days of the delivery date. For packages considered lost in transit, claims must be filed within 15 days of the last tracking update.

All claims are subject to review and approval under our CandyZa Insurance terms.

If your tracking shows your package as delivered but you’re unable to locate it, please first check your mailbox, parcel locker, front porch, surrounding delivery areas, and with other members of your household. We also recommend allowing a little additional time, as carriers may occasionally mark a package as delivered before the actual delivery occurs.

If you still cannot locate your package and you purchased CandyZa Insurance, you may file a claim for a package marked as delivered but not received. Claims must be submitted within 7 days of the carrier-marked delivery date. Claims submitted after the 7-day window will not be eligible for coverage.

Please have your order number and tracking information available when submitting your claim.

A package is considered lost in transit if it has not been marked as delivered and 5 business days have passed since the last tracking update.

If you purchased CandyZa Insurance and your package meets these requirements, you may file a claim for a replacement or refund. Lost-in-transit claims must be submitted within 15 days of the last tracking update.

Please have your order number and tracking information available when submitting your claim. All claims are subject to review and approval under our CandyZa Insurance terms.

If you need to change your shipping address, please contact us as soon as possible after placing your order. If your order has not yet been processed or shipped, we will do our best to update the address for you.

Once an order has been processed or transferred to USPS, we cannot guarantee that the shipping address can be changed.

Customers are responsible for providing a complete and accurate shipping address at checkout. CandyZaExpress is not responsible for packages that are lost, returned, or unable to be delivered due to an incorrect or incomplete address provided by the customer.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please double-check your street address, apartment or unit number, city, state, and ZIP code before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to update the address.

Once an order has been shipped, CandyZaExpress is not responsible for packages that are lost, misdelivered, returned, or unable to be delivered due to an incorrect or incomplete address provided by the customer.

CandyZa Insurance does not cover address errors made by the customer.

If you need to cancel or make changes to your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request if your order has not yet been processed.

Once an order has been fulfilled, packaged, or transferred to USPS, we are unable to guarantee cancellations or changes.

Because we work quickly to fulfill orders, we recommend reviewing your items, quantities, and shipping information carefully before completing your purchase.

Due to the consumable and perishable nature of our hemp flower products, all sales are final. We do not accept returns or provide refunds for change of mind, personal preference, or dissatisfaction with a strain.

Refunds, replacements, or store credit may be considered on a case-by-case basis for verified product issues, such as product quality concerns inconsistent with our normal standards, excessive seeds or material defects, or product condition issues affecting usability.

To submit a request, please contact us with your order number, a description of the issue, and clear photo or video evidence. All requests are subject to review and approval, and the resolution offered may vary depending on the circumstances of the claim.

Please see our Refund & Replacements Policy for complete details.

No—business days are Monday–Friday, excluding holidays.

For the security of our customers and our business, some orders may be flagged by our fraud-prevention system and require additional verification before they can be processed.

This may occur for reasons such as billing and shipping information not matching, payment verification issues, multiple payment attempts, or other security alerts associated with the transaction.

If verification is required, we will contact you by email with instructions on what information is needed. Your order will remain on hold until verification is successfully completed. If we are unable to verify the order, the order may be canceled and refunded.

A verification request does not necessarily mean fraud has occurred—it is simply an additional security measure we use to help protect against unauthorized transactions.

THCa (tetrahydrocannabinolic acid) is a naturally-occurring cannabinoid found in raw cannabis flower. Unlike delta-9 THC, THCa itself is non-intoxicating until it is decarboxylated (for example via heat). At CandyZa Express, we source premium THCa flower and provide lab tests so you know exactly what you’re getting.

Yes and no. While THCa can offer effects similar to THC after decarboxylation (when properly heated), legal status and psychoactivity differ. We recommend you’re familiar with cannabis consumption, check your local laws, and consult a healthcare professional if needed.